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Terms

Introduction

We regard relationship with our customers as one of the most important aspects of our business. The following policy applies to all our users, customers and conforms to the Internet business and privacy standards. If you have questions or concerns regarding this statement, you should first contact us at customercare@simplexcel.biz.

The below terms and conditions apply to all the products and services offered by Simplexcel (the company), unless otherwise mentioned. The terms and conditions may be updated from time to time.

By purchasing and/or using our products/services, you accept and agree to be bound, without modification, by the terms, conditions, and notices mentioned herein and/or the Service Agreement included along with the specific product/service.

Should you disagree with the conditions and terms hereof, promptly stop the use of the products/services, return any copies of the software, remove the software from all device(s) and return all the material you received with the products/services.

Collection of Information

We may collect your personal information in order to provide the products and/or services. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts.

Storage of Collected Information

We follow generally accepted industry standards to protect the personal information submitted to us. If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us.

Orders

When you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, phone numbers and address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

We use personally identifiable information for essential communications, such as accounts or critical product/service details. We may also use this information for other purposes, including some promotional emails. If at any time you wish not to receive such correspondence, you can request to be removed from any mailing lists by emailing us. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

We may at our discretion use services of other parties to provide essential products/services or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. We do not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process.

Links

Links on the our site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover products and services offered by us.

Online Payments

We use the eWAY Payment Gateway for our online/manual credit card transactions. eWAY processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed by us using the eWAY gateway are secured payments.

Online/Manual payments are fully automated with an immediate response. All transactions are performed under 128 Bit SSL Certificate. All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. eWAY at no time touches your funds; all the money is directly transferred from your credit card to the merchant account held by us.

Delivery Policy - Digital Delivery

After ordering and paying online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within 1 working day. If you wish to query a delivery please contact us via email.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 15-day money-back guarantee from the time your access to the product/service is enabled by us. Please email us within that time if you are not satisfied with your purchase so that we can resolve any problems.

Trading related Software Products/Services

No offer or solicitation to buy or sell securities, securities derivative, futures products or off-exchange foreign currency (Forex) transactions of any kind, or any type of trading or investment advice, recommendation or strategy, is made, given or in any manner endorsed by us or anybody associated with us.

Past performance, whether actual or indicated by historical results, is no guarantee of future performance or success. There is a possibility that you may sustain a loss equal to or greater than your entire investment regardless of which asset class you trade (Equities, Options, Futures, Forex, CFD, etc); therefore, you should not invest or risk money that you cannot afford to lose.

Any testimonials are unsolicited and are non-representative of any user/customer.

Warranty

All the software products/services are provided "as is", without warranty of any kind, express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose, title or non-infringement. In no event shall the Simplexcel or its resellers, distributors, agents, employees or anyone associated with the company be liable for any damages or other liability, whether in contract, tort or otherwise, arising from, out of or in connection with the software or the use of the software or inability in using the software or other dealings in the software.

Reproduction/Redistribution

Unauthorized reproduction or redistribution of any software program, website content or any portion thereof may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under the law.

Software Licence Agreement

Click here to view the Licence Agreement pertaining to the use of software provided by us.